-If customers do not receive their game currency or account within 72 hours of payment, 4gamesite will process a full refund.

The following circumstances are excluded:

a. Servers are under maintenance or under other conditions that do not allow users to log in.
b. Customers who need to do face-to-face trading are not online.
c. Incorrect account information and email address provided by customers.

IMPORTANT NOTE:
For some products, our customers have to refrain from logging into the game during the leveling processing. Failure on this rule will slow down the proceeding and lead to service delay. Customer who persistently logs in the game will no longer be eligible for a guaranteed refund.

More information on powerleveling, please inquiry our customer service or FAQ: information on Powerleveling.

Why do I receive your refund even though I do not request it?

We have to refund customers under some specific conditions, such as:

1. Incorrect email and phone number provided.

Email is very important on helping us communicate with our customers. All the invoices, receipts and notifications are sent by emails. This is a main tunnel by which we contact with you in time.

First-time customers might receive a phone call confirmation by our customer service for the information confidence. Usually this confirmation will be conducted soon after your transaction completed. Our customer service representatives will consider the proper time due to your time zone and would not interrupt your daily life.

To help us server your better, please remember to fill in the right information. All the orders with incorrect email or phone number will be deemed as invalid. The payment will be returned to your original purchase account in 2-3 business days.

2. non-matching banking information

The online security checking system protects our customers from online shopping fraud. Your personal information will NOT be released but any non-matching input will be compared with the original bank data and ranked automatically as high risks.
So please keep in mind that we will not know your bank accounts details but improper information will result your order failure and refusing on further processing.

All the refunded customers will receive our email notification immediately when we do the refund. More questions please visit our Live Chat. Any issue regarding to the billing problem or fraudulent report, please email to: sale@4gamesite.com.